Returns & Refund Policy
Free 30 days returns if you are not satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 30 business days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.
Once received the returned order, the refund payment will be processed in 7-14 working days
Returns: Customized Jewelry Category
All item in customized jewelry category are not refundable, if product has any defect or damage on delivery, the product shall be replaced or repaired free of charge.
Please note: our couriers do not collect any unpackaged goods.
All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at the address, please email [email protected]
No cancellation of order will be accepted after 30 days from delivery of goods.
Goods that we don’t normally stock, are not part of our core product line or are specially specified by customers are classed as ‘made to consumer specification’ and therefore are not covered by distance selling regulations.